FREQUENTLY ASK QUESTIONS
Q: HOW DO I BUY ONLINE?
A: To find a product you wish to buy you can either search by description or by product code using the search facility located in the top right hand corner of the page. Alternatively if you see an area of interest use the categories displayed down the right hand side of the site. This will guide you to a product listing and when you click on a product this will take you to the product page. From the product page you can add the product to your basket.
Q: WHAT PAYMENT OPTIONS ARE ACCEPTED?
Q: CAN I TRACK MY DELIVERY?
A: You can track the progress of your order using a unique tracking reference number. You can find your number in your order history.
Alternatively, you can find the unique tracking reference number on the email you will have received from us. You will also find the link to the appropriate section of the courier’s website.
DO YOU PROVIDE TRACKING NUMBERS ?
Yes. Within 24 hours after Payment .
Q: Will you keep my personal and medical information private ?
A: At PharmaPlusmed, customer privacy and security are important to us. A Secure Socket Layer (SSL) and best-in-class data encryption technology will protect all your personal details. We will not give your information to a third party unless we’re legally required to do so..
Q: IS THERE A LIMIT TO HOW MANY PRODUCTS I CAN BUY?
A: If you are buying large quantities of one particular product or we are down to the last few units we will alert you on the basket page of the amount you are able to buy by displaying the message You have requested quantities for a product that exceeds our stock level. Please reduce the amount or remove the items and try again.
DO I NEED A PRESCRIPTION TO ORDER?
A prescription is NOT required to order our products.
Q: I am a prescriber, can my orders be billed and ship directly to my patient?
Yes, we can bill and ship to your patients. We will need to contact the patient for billing information prior to shipment of their prescription. We can also bill to your office and ship to your patients.